Leo Tech, LLC
  • Brook Park, OH, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, Voluntary Short-term Disability, Voluntary Long-Term Disability, Voluntary Life, Voluntary Accident, 401K, Critical Care


Leo Tech LLC is a certified woman-owned small business started in 2015 by Melody Vansandt. She has over 24 years of experience working as a Defense Contractor, Consultant and has held positions as Director of Pricing, Contracts Manager, Program Manager, and EVM Manager.

After decades of hard work in contracting and program management, she realized she wanted to form a company that genuinely cared for its customers and employees. Her goal since then has been to treat her customers and employees the way she would want to be treated. She has learned what does and doesn't work through personal experience, and she never wants to be a President/CEO who doesn't know her people.

She encourages employees to reach out to her if they ever want or need to; therefore, she keeps her cell phone number in her email signature. She wants Leo Tech to feel like a family and for everybody to reach their full potential. She wants to empower employees and help them succeed in their professional and personal lives - She never wants to limit an individual's growth. There are endless possibilities and opportunities for success when people work together toward a common goal and do so in an honorable and compassionate way.

Leo Tech's leadership has over 25 years of invaluable experience serving in geographical locations worldwide. Leo Tech has been a Prime Contractor on all 25+ contracts awarded since its' inception. Our Corporate and Personal Experience illustrates our capability of responding effectively and efficiently to all mission requirements and contingencies.

What we offer:

Knowing that the employees are the lifeblood and why Leo Tech exists, we offer full-time employees many benefits that other companies may not. Including medical, dental, vision, short- and long-term disability, Critical Care, Accident, and Voluntary life insurance. We have also worked with our vendors to offer an Employee Assistance Program (EAP), Will and Legal document center, Identity theft kit, and beneficiary support to help cope with the death of a loved one, included in our benefits. We also have a 401K plan for employees to contribute. All full-time employees also receive eleven paid Government holidays per year. Employees earn or accrue 80 hours of vacation a year

*** Position is contingent on contract award***

*** Position may require Covid Vaccination***

Position:

TECHNICAL SPECIALIST I

JOB PURPOSE:

Help Desk provides support for OSMA and NSC applications, events, and users

JOB DUTIES AND RESPONSIBILITIES:

  • Responsible for ensuring the timely process through which problems are controlled.
  • Includes problem recognition, research, isolation, resolution, and follow-up steps.
  • Typically involves the use of problem management database and help desk system.
  • May provide guidance/training for less experienced personnel.
  • Tier 1 level support for customer inquiries, service provisioning, account management, and general customer inquiries for NSC-developed products and services using a help
  • ticket system.
  • Support via phone, e-mail, and walk-up.
  • Responses to 90 tickets on average for any given month.
  • Metrics report on trends related to Help Desk ticket volume, escalation, and resolution as
  • well as customer satisfaction.
  • Support from 8:00 am to 6:00 pm Eastern Time, Monday through Friday.

REQUIRED QUALIFICATIONS:

  • Requires experience and understanding of the MIS environment.
  • Can resolve less complex problems immediately, while more complex problems are assigned to second level support or supervisor

EDUCATION:

High School or greater

EXPERIENCE:

3-5 years

PREFERRED QUALIFICATIONS:

  • Active Security Clearance


Leo Tech, LLC is an Equal Opportunity and Drug-Free Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Leo Tech, LLC
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